CUSTOMER SERVICE

We aim to offer the highest standards in customer service and hope you will agree that we offer a quality Coastal Creation Product. Jewellery purchased will arrive in one of our beautiful gift boxes with one of our description cards inserted. Other coastal creations will be suitably wrapped for fragile postage and on request we will happily gift-wrap and include a gift card with your dedication.

Shipping charges for Jewellery items is free worldwide.

Shipping costs for Picture Frames and Sea-Chimes are calculated by weight and are approximately as follows: Ireland €10, UK €18, Europe €20, USA €35, Rest of World €45.

DELIVERY AND RETURNS

We will endeavour to deliver the Products to you within 3-5 working days of your account order within the island of Ireland, where this is practical. However, products are subject to availability, (Commissioned pieces have a two-week process before postage), and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Products. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages, or charges that you may suffer if we delay in supplying or do not supply those Products. Non-EU countries may be subject to tax and duties on goods purchased. The payment of Duties and Taxes are the responsibility of the receiver, Mara Coastal Creations take no responsibility for country specific custom taxes, duties, associated with the delivery of your package. For further information please contact your local customs office.

When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period), this is extended to 14 days if you are located within the European Union. We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding return delivery cost). The product may also be returned for an exchange, but additional shipping charges will apply. If a product is damaged or faulty please contact us and we will organise a replacement or refund. However specially commissioned work is exempt from this policy and once an order has been placed it will not be deemed returnable unless damaged on arrival. All goods returned must be unused and repacked in the original box. Return the goods to us by post. (Please contact us for return address). Please include your order reference number and full name. Please also include an image of the item showing the damage. Once verified, we can then work with you on a solution. The return postage charge must be paid by the customer and this will not be refunded by the company unless the item is faulty. It is advisable that you insure the return parcel so it will be traceable as we will not be responsible for goods lost in the post.

SECURITY, PRIVACY AND DATA USAGE

Here at Mara Coastal Creations we operate a privacy pledge to ensure the information you submit to us is done so in the strictest of confidence. Your information will be used for the sole purpose of processing your transactions only and will not be sold, traded, shared or passed under any circumstances to any third world party. Stripe or Paypal Payment system is used to provide a secure payment processing service. We gather and use your information in accordance with the Data Protection Acts 1988-2003, the General Data Protection Regulation (the “GDPR”) and any Irish implementing legislation (“the applicable data protection legislation”).

DISCLAIMER OF WARRANTIES

This Website is for use by people who are 18 years and over only. The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable, or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident.

All information, data, images and materials presented on this website, including names, logos, prices, etc., as well as the colour scheme and the layout of the website, are subject to copyright, trade mark rights, database rights and/or other intellectual property rights. You may use such content only as strictly required for permitted personal, non-commercial purposes. Any other use and/or reproduction of such content, without the prior written consent of Mara Coastal Creations, is prohibited and will constitute a breach of these Terms of Use and may infringe Mara Coastal Creations intellectual property rights.

The products and services available on the site are for personal use only. You may not sell or resell any of the products you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the Site are accurate, complete, reliable, current, or error-free. You may not establish and/or operate links to this website without the prior written consent of Mara Coastal Creations. It is a condition precedent to the use of the Mara Coastal Creations website that any such party submits to the sole and exclusive jurisdiction of the Courts of the Republic of Ireland and to the application of the law in that jurisdiction, including any party accessing such information or facilities on their own behalf or on behalf of others. In the absolute and sole discretion of Mara Coastal Creations, a legal action may be brought by Mara Coastal Creations against any party in breach of these terms and conditions, at its election, in Ireland or the place of breach or the domicile of that party, and, if more than one party, in the domicile of any one of those parties, and all other parties shall submit to that jurisdiction.